Citrus Hotel Cardiff By Compass Hospitality

ex. The Big Sleep Hotel

Bute Terrace, Cardiff, United Kingdom, Cf10 2feshow map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  1581 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Hotels Recommended by Guests in United Kingdom

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Overview

The comfortable The Big Sleep Hotel Cardiff By Compass Hospitality is a 2-star property placed 2.5 km from National Museum Cardiff. Offering accommodation in the 12-story building, the hotel combines historic architecture and modern facilities.

Cardiff Castle is within 15 minutes' walk away. 10 minutes' walk from Cardiff city center.

This hotel is placed in Cardiff Bay district, known for a museum, a castle and a cathedral.

The Big Sleep Hotel Cardiff By Compass Hospitality is around 20 minutes' drive from Cardiff-wales airport.

Rooms

The property comprises 81 en-suite guestrooms with a panoramic view on the city. They are equipped with an electric kettle and coffee/tea makers.

Eat & Drink

There is a bar for guests to enjoy their meal. Serving French and Japanese specialties, Cafe Rouge Cardiff St Davids II is about 250 meters away.

Services

Guests can use 24-hour front desk, 24-hour room service and concierge service as well as a baggage storage, a designated place for smoking and a car park.

Relax

The property features cribs and a buffet for children.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible on site at GBP 8 per day.

Number of floors:   10.  Number of rooms:   81.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

GBP 8 per day

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Breakfast room

Spa and relaxation

Sauna

Laundry
TV

Flat-screen TV

Sports & Fitness

  • Pedal boating
  • Tennis court
  • Basketball
  • Golf course
  • Table tennis

Services

  • Room service
  • Housekeeping
  • Laundry
  • Bell staff/Porter

Dining

  • Full board
  • Breakfast room
  • Bar/ Lounge area
  • Lunch
  • Buffet breakfast

Business

  • Business centre

Children

  • Cots
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Leisure/ TV room
  • Sauna

Room view

  • City view
  • Landscape view

Room features

  • Free Wi-Fi in rooms
  • Heating
  • Mini-bar
  • Connecting rooms
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Cardiff Central Railway StationCardiff Central Railway Station1700 ft
Cardiff Central Railway StationCardiff Central Railway Station1700 ft
Shipley Amusement CentreShipley Amusement Centre1400 ft
Motorpoint Arena CardiffMotorpoint Arena Cardiff400 ft
Millennium StadiumMillennium Stadium2300 ft
Cardiff Millenium StadiumCardiff Millenium Stadium2300 ft
Cardiff International ArenaCardiff International Arena400 ft
Saint David's HallSaint David's Hall1400 ft
Cardiff UniversityCardiff University2700 ft
Cardiff Castle Cardiff Castle 2700 ftCardiff Castle Grounds
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The Corner HouseThe Corner House600 ft25 Caroline Street
The Chapel 1877 Restaurant And BarThe Chapel 1877 Restaurant And Bar600 ftChurchill Way
Ruby Tuesday'sRuby Tuesday's800 ftSt David's Shopping Center, Eastside
Golden Corner Chinese ResaurantGolden Corner Chinese Resaurant600 ftChurchill Way
PrezzoPrezzo700 ftST Mary Street
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St Fagans CastleSt Fagans Castle2.5 mi
Cardiff Bay Railway StationCardiff Bay Railway Station4000 ft
Cardiff Bay Railway StationCardiff Bay Railway Station4000 ft
Cardiff CityCardiff City1.3 mi
Cardiff National Museum & GalleryCardiff National Museum & Gallery1.1 mi
National Museum CardiffNational Museum Cardiff1.5 mi
MARL PLAYING FIELDSMARL PLAYING FIELDS1.1 mi
llandaff Fieldsllandaff Fields2.1 mi
Wales Millennium CentreWales Millennium Centre1.0 mi
Cardiff BayCardiff Bay1.1 mi CardiffWales
Mermaid QuayMermaid Quay1.1 miCardiff Bay
Techniquest Techniquest 1.1 miStuart Street
St Fagans National Museum of HistorySt Fagans National Museum of History4.6 miSt Fagans
Castell CochCastell Coch5.4 miCastle Road Tongwynlais
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Getting around
Airports
Cardiff-wales Airport (CWL)9.3 mi
Bristol (BRS)20.6 mi
Train
Cardiff Central Railway Station2000 ft
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Reviews
7.0
Very goodBased on  1581  reviews
  • 8.8
    Superb

    We liked the way that the staff welcomed us to the hotel with nothing being too much trouble, answering all our questions in a very friendly manner.

  • 7.4
    Very good

    We used this hotel for a visit to Cardiff uni open day.it was near the station and staff didn't mind our late check in 11.30 pm.

  • 5.8
    Guest rating

    The location and the staff.

    Overall, we were extremely disappointed. The Internet site advertises the Hotel has providing a clean retro-60s decor and feel. In truth, the decor throughout looked as if it had been last been painted in the 1960s. The room had cupboard doors hanging by their hinges and the free- standing hanging rack was just about standing. The furniture arrangement meant being unable to easily access plug sockets, which there weren't enough of. Additionally, the lentgh of the kettle lead meant placing the kettle on the floor. The tv remote did not function correctly and the curtains did not look or feel as if they had been cleaned in a long time. The carpet was stained throughout. The only saving grace was the bathroom which we found clean and functional. The staff were fine. Apologies for the negativity, but though admittedly it was a budget room, we were at least expecting a clean, serviceable and functional room. We are booked in to stay in November, so would you kindly inform me of the cancellation policy as I would like to cancel as have already paid for the room. Kind regards Mr Chaplin

  • 4.6
    Guest rating

    The hotel was close to restaurants, bars and shops. Breakfast was ok, I expected it to be worse. It may have once been a nice hotel, many many years ago.

    There was a lot we didn't like. But we probably should have guessed by the 2 star rating. Although 1 star is more appropriate. It is totally run down, stains on the carpets, curtains,... Hallways smelled little funky. It is a popular bachelor/hen party location. So all during the night you hear people coming back from clubbing. The rooms were very hot, fans didn't work, and there are no windows to open. Our friends bedroom smelled like an ashtray, but changing rooms was not possible. Taking a shower was a matter of patience. The water would work, then it would stop, and start again and so on. There was only 1 of 2 elevators working, for 81 hotel rooms, spread over 8 floors, that just wasn't enough. So people had to take the stairs most of the time. So it depends on what kind of stay you are looking for.

  • 8.8
    Superb

    The hotel was very clean and comfortable and the bedroom quite large. The continental breakfast was very good. the location was excellent for shopping purposes and eating out in the evening. I would stay again.

    the bedroom was too hot even though the fan was on all night.

  • 5.0
    Guest rating

    Staff made an effort to allow us to check in earlier to get ready for my daughter's graduation. Parking on site not too expensive

    Horrific plumbing noises awoke us at 0230hrs and continued through the night every 30 seconds lasting for 26 seconds! Did not get any sleep. Breakfast croissants were cold and stale! Tea in room tasted disgusting.

  • 8.8
    Superb

    After the booking I was about to cancel it because of some of the bad opinions regarding the hotel(on the net)l but I spend one night over there and I can tell that the room was very clean and comfortable .the break fast was very good as well I can recommend this hotel to my friends

  • 10.0
    Exceptional

    Every thing at your hotel was the tops the view over looking cardiff was lovely the room we had was clean and large wasnt a small room like a lot of hotels breakfast was great plentifull staff was very helpfull always there when you need some thing so would tell my family&friends to stay at this hotel. Thankyou carol&paul

  • 7.4
    Very good

    Proximity to Motorpoint Areana

  • 7.8
    Fabulous

    Comfortable,clean, value for money hotel in the centre of town. Polite and helpful staff.

    One of the two elevators was under repairs causing considerable inconvenience.Lack of internet facilities.

  • 7.8
    Fabulous

    City centre location near Millennium Stadium, shops and railway station.

    Access is odd needs buzzer to reception, and one lift not working.

  • 7.8
    Fabulous

    Good location, good feel to the hotel, good value for money. We've stayed here before and would do so again.

    Could do with a lick of paint and a freshen up in a few places!

  • 3.2
    Guest rating

    Centre location and cheap.

    Extremely rude receptionist! Room was cold and ceiling light didn't work. I asked for a quiet room and was allocated to a room with railways right underneath our window! We were shocked by the way the receptionist served us. On arrival, the first thing she said to us is where we parked. Not quite sure what she wants but we still pointed at the location. She then demand us to go to our car so that she can see the exact location. We were confused but did what she asked. She then 'commanded' that we cannot leave the hotel tonight. By this point my husband and I almost thought we're checking in a prison! When asked why, she shouted to us if you leave then I cannot guarrentee your parking space!', with her finger pointed at us... Understand it's a budget hotel but even though her service was shockingly poor... Will never stay there again.

  • 4.2
    Guest rating

    the view from the 8th floor window was amazin at night

    The room was cold the bathroom had mould the shower curtion was discucssing with dirt and other peoples spit the lights didnt work right the carpet was worn to the max the bed made loud noises all night long the shower went hot and cold the room was genraly dirty

  • 10.0
    Exceptional

    Very convenient location, clean and tidy, freindly and efficient staff, good breakfast. No frills - but a high standard.

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Highlights
7
Very goodBased on  1581 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Hotels Recommended by Guests in United Kingdom

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Cardiff-wales Airport (CWL)9.3 mi
Bristol (BRS)20.6 mi
Train
Cardiff Central Railway Station2000 ft
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room